Good Friday…

I love this post in the Harvard Business Review:  Why Is it So Hard to Be Kind?  Bill Taylor tells a story about what makes business great.

Every so often, you have a small experience in business that teaches big lessons about what really separates winners from losers. I had one of those experiences a few weeks ago, and I think the story is worth telling, not because it is so exciting or dramatic, but because it is so true to how the world really works — and because it underscores how those of us who think about business often make things more complicated than they are.

But if you read beyond the customer service aspect of the article, you quickly see how it can be applied to life.

Why is it that a quick, witty response often escapes our lips before a kinder, more considered one?

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